Privacy Policy

Liv & Loke is responsible in accordance with these conditions, and is responsible for processing according to current legislation. If you have any questions about this Privacy Policy or your rights, please contact:

Liv & Loki, email: info@livloke.com

When do we collect personal data?
We collect your personal data when you give it to us directly by completing a permission (for example, placing an order or subscribing to our newsletter), when third parties such as business partners provide this, or when personal data is collected automatically, this includes:

• When you access our website. Our website uses cookies, to know more about the use of cookies, pixels or similar technology and how you can manage these, please read our policy on Cookies.
• When you buy products from us online.
• When you contact us or we contact you to participate in surveys, competitions or campaigns.
• When you contact our customer support online (chat, email, social media or similar) or over the phone.
• When you subscribe to our newsletter.
• When you place an order or create an account on our website.
• When you interact with us on social media (by mentioning/tagging/following or contacting us directly).

Which personal data is processed?
In addition to all the personal data we save as above, technical data is also saved which may include the URL you reach the website from, unique device ID, language, browser, network and computer performance, information about which operating system you are using and location data.

Why do we need your personal data and how do we use it?
We collect your personal data to improve and develop our website in order to offer you a better user experience and service. We also need your private data to process your inquiries and purchases. As well as to be more user-friendly for you by customizing offers, display of products and how we fulfill our duties and obligations to you, this includes:

• To handle ordering, fulfillment and administration of your purchase.
• To fulfill Liv & Loke's legal and legal obligations.
• To be able to handle customer service matters, such as handling requests, correcting errors in orders or customer information.
• To be able to evaluate, develop and improve our services, products and systems through the analysis of statistical data patterns and behaviors on our website.
• To provide you with relevant recommendations, offers, and customer support based on what you and people with similar behavior have viewed and shown interest in, both generally and as targeted.
• To create an account on our website.
• To contact you via SMS, email or post about other offers, promotions or services that we think may be of interest to you. Please note that this is only done when you have given consent and you can at any time choose to refrain from, or completely cancel all subscribing communications from Liv & Loke.
• To take part in surveys and to measure customer satisfaction.
• To use your data to monitor the use of our website and ensure that our website is presented in the most effective and relevant way for you, your device and your default settings (such as language and geographic location).

Who do we share your personal data with?
We may share your information and personal data with other companies in order to offer our service to you. This includes payment providers, courier companies and other well-chosen third parties, such as our hosting provider, marketing agencies and advertising partners who assist us in providing you with a positive customer experience. However, we certify that all handling of personal data is handled with high security and confidentiality.

We use Shopify Payments as our checkout provider. This means that we may share your personal data such as contact details and order information with Shopify Payments when the checkout is loaded, so that Shopify Payments can process your purchase.

What are your rights and choices?
You have rights regarding your personal data and you can influence your information and what is saved. Liv & Loke will, on its own initiative or on the customer's initiative, adjust data that is found to be incorrect. You can also at any time request that we delete your data or that its use be restricted by contacting us. You are also entitled to access all personal data we have about you and can request that we send this to you. If you believe that we are not respecting your rights, please contact Liv & Loki.

You can opt out of receiving marketing communications from us at any time by unsubscribing directly in a newsletter you received by clicking "Unsubscribe from this list". You are always welcome to contact our customer support for help changing your communication settings.

How do we handle and protect your personal data?
In accordance with current legislation, personal data is not stored for a longer period than is necessary for the purpose described in this policy. Liv & Loki will store your personal data as long as you are a customer with us. For marketing purposes, data is deleted when it is no longer relevant or necessary for analysis or direct marketing for the purposes for which it was collected. Some information may be saved longer if this is a requirement according to other legal conditions. However, we assure that all handling of personal data is always carried out with high security and confidentiality.

Changes to the Privacy Policy
We may make changes to these terms, if the changes are material, we will also notify you. By regularly visiting these terms and conditions, you are aware of the latest updated version.

Miscellaneous
Please note, Liv & Loke is not able to handle your order or request to create an account on the website, if you do not provide us with the personal data mentioned in these terms and conditions.

How to contact us
This Privacy Policy applies from: Liv & Loke, email: info@livloke.com

Last updated 2023-10-19